This post is my response to Web Worker Daily’s “open call” for contributors.
Opportunity
When I left my “office” job and went into business for myself I was thrilled at the chance to work with systems I thought were interesting, useful, different, etc.
The Promise. . .
A MacBook Pro was an easy choice: the combination of MS Office and iLife gives me the ability to run best-in-class software for my personal (music, photos, videos, etc) and professional (Word, Excel) lives from a single machine. Perfect!
Mobile email is essential as well. I opted for a Treo 650. I can’t remember exactly why at this point, except maybe that I could readily find a near-new Cingular version on eBay. I am not in love with the phone, but a smartphone is such a bundle of compromises that I probably wouldn’t love anything. I do love ChatterEmail as a replacement for the built-in VersaMail client, and developer Marc Blank is terrific about responding to questions and problems. MissingSync is a powerful, but troubled replacement for the Palm Desktop connector (more on that below).
So far so good. An email provider was next. Because I am away from my desk a lot, POP mail wasn’t going to work for me. I tried it briefly, but if I forgot to close my desktop mail client messages would disappear from the server and skip right past my Treo- no good.
The MS Outlook web client may have improved since I last used it, but I found it so clunky I longed for some alternative. Then I found Zimbra. Pretty to look at, slick to use. I was hooked and bought a hosted account through OnDeckTech. I liked them immediately, and still do, because they are what I strive for in my own business- small-in-the-best-kind-of-way, dependable, responsive to even the smallest customer (me). Special kudos to them for not dropping me once they found out what a demanding customer they had actually gotten (I think they know me by voice now).
And the Reality
It is fair to say that I like neat stuff, but it needs to work perfectly. I know that MS Outlook Web Access doesn’t. Sadly, neither does Zimbra.
It isn’t worth anyone’s time to read the details, but the summary is that Mac/iSync, Zimbra and Treo are unable to coexist happily on my computer. I primarily use iCal for my calendar, and it seems to get out of sync with the Zimbra web client about once a week. I go back and forth between thinking that iCal has some problem and that iSync has trouble with three-way syncing between iCal, Zimbra and the Treo.
AddressBook, Zimbra and MissingSync seem unable to get along as well (though Missing Sync does a better job than the Palm Desktop). Periodically, for no apparent reason, the three of them have trouble deciding whether email addresses should go in the “work” “home” or “email” fields and decide to put them in two out of three, or all, three for all of my contacts.
And then there are the times I tell the Zimbra connector to manually sync to the server and it blows it off. Just like my 8 year old when I tell him to clean his room, it makes a superficial 2 second effort that does absolutely nothing. Here I have found the only remedy is to click the “reset sync data” button, nervously click “ok” when it asks if I want to delete all data from the Zimbra server and replace from the desktop (backup iCal and AddressBook first!), then hold my breath for as much of the next five minutes as possible while the data gets replaced and re-synced.
But why don’t I just sync the Treo wirelessly with the Zimbra server, you might reasonably ask? The reason is a dark secret of Palm’s known as the AIRSam StatMachine” error, and that is a subject for a lengthy post of its own so I won’t get into it here. It is enough to say I got it bad and can’t find a cure.
Mostly Happy Ending- except on certain days
Once I put everything together, the report card is pretty good with one major black mark:
*MacBookPro – A- (nope, the heat doesn’t bother me, but the battery sure doesn’t last long)
*Treo 650 – C+ (an A would require 3G, a QWERTY keyboard, full iTunes compatibility, longer battery life and a big screen, and it would fit in my coin pocket. It would get a B if it didn’t crash as much and the screws in the back hadn’t all worked themselves loose)
*Zimbra – B+. (I like the web client and might use it full-time whenever offline support becomes available. It’s the iSync connector that drags down the score.)
*Time spent troubleshooting problems on my own – D
It isn’t a bad GPA, up until the last part. The lost time is the killer. Almost makes me want to go back to work someplace with an IT department. Almost.